Return Policy
Last updated: October 2026
At Myzenvorin, customer satisfaction is important to us.
This Return Policy explains eligibility requirements, return procedures, and refund processing.
Myzenvorin is owned and operated by:
Guizhou Lujin Trading Co., Ltd.
Email:
1. Return Period
Customers may request a return within:
30 calendar days after receiving the order.
Return requests submitted after this period may not be accepted.
2. Return Conditions
To qualify for a return:
- The product must be unused
- The product must be unworn
- The product must remain in original condition
- Original packaging should be included where applicable
- Proof of purchase must be provided
3. Non-Returnable Items
Returns may not be accepted for:
- Products showing signs of use or damage caused by customers
- Items without original packaging when required
- Personalized or customized products
- Clearance items marked as final sale
4. How to Request a Return
To request a return, please contact:
Please include:
- Order number
- Customer name
- Product details
- Reason for return
- Supporting photos if the item is damaged or defective
5. Return Shipping
For preference-based returns:
Customers are responsible for return shipping costs.
For damaged, defective, incorrect, or materially different products:
We will provide an appropriate solution, including replacement, refund, or return assistance.
6. Return Address
Please do not send returns before receiving approval.
After your return request is approved, our customer service team will provide the appropriate return instructions and return address.
7. Refund Processing
Once returned items are received and inspected:
Approved refunds will be processed within:
5-10 business days
Refunds will be issued to the original payment method.
Processing time may vary depending on your bank or payment provider.
8. Contact Information
Guizhou Lujin Trading Co., Ltd.
Email:
Phone:
+852 56429192
